Privacy Policy
At Pouch Me Limited, we are committed to protecting your privacy. This privacy policy ("Policy") explains how we collect, use, and disclose personal information that we collect from you through our website and in connection with our products and services.
1. Information We Collect
We may collect personal information from you, such as your name, address, email address, and phone number, when you interact with our website or purchase our products. We may also collect other information, such as your IP address, browser type, and operating system, when you visit our website.
We may collect information from you directly, such as when you fill out a form on our website or place an order for our products. We may also collect information from you indirectly, such as through cookies or other tracking technologies.
2. Use of Information
We may use the personal information that we collect from you for the following purposes:
• To process and fulfil your orders for our products
• To communicate with you about our products and services
• To improve our website and products
• To comply with legal and regulatory requirements
• To personalize your experience on our website
• To provide customer support and respond to your inquiries
• To send you marketing and promotional materials that we think may be of interest to you
We may also use your personal information for other purposes with your consent.
3. Disclosure of Information
We may disclose your personal information to third-party service providers who help us to process orders, fulfil deliveries, and improve our website and products. We may also disclose your personal information as required by law or to protect our legal rights.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measure is completely effective, and we cannot guarantee the security of your personal information.
5. Cookies and Other Tracking Technologies
We use cookies and similar technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit our website. We use cookies to:
• Remember your preferences and settings
• Analyse how you use our website
• Provide personalized content and advertising
• Improve our website and products
You may be able to disable cookies in your browser settings, but this may affect the functionality of our website.
We may also use other tracking technologies, such as web beacons, to collect information about your use of our website.
6. Your Rights
You have the right to access and update your personal information that we have collected from you. You may also have the right to request that we delete your personal information or restrict its use. To exercise these rights, please contact us at info@pouchme.co.uk.
You may also have the right to object to the processing of your personal information or to request that we transfer your personal information to another controller.
7. Children's Privacy
Our website and products are not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
8. International Transfers
We may transfer your personal information to third-party service providers or other controllers outside of the European Economic Area (EEA) for the purposes described in this Policy. We will take appropriate measures to ensure that your personal information is protected in accordance with applicable data protection laws.
9. Changes to Policy
We reserve the right to update or modify this Policy at any time without prior notice. We encourage you to review this Policy regularly to stay informed about our policies and practices.
10. Contact Us
If you have any questions or concerns about this Policy, please contact us at info@pouchme.co.uk.
11. Retention of Information
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of these websites before providing any personal information to them.
13. Data Controller
Pouch Me Limited is the data controller for the personal information that we collect from you through our website and in connection with our products and services.
14. Data Protection Officer
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices. If you have any questions or concerns about our data protection practices, you may contact our DPO at dpo@pouchme.co.uk.
15. Complaints
If you have a complaint about our data protection practices, you may contact us at info@pouchme.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.
16. Governing Law and Jurisdiction
This Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.
Thank you for choosing Pouch Me Limited. We value your privacy and trust.